What an introduction contains
You preview and select the client’s name, email, phone, goal, area, stated budget and timeline. Only the selected fields are shared. The sender’s professional profile and the purpose of the introduction accompany the brief. Private first-contact home-plan answers, client notes, mortgage applications, documents, SSNs, birth dates and account numbers are excluded from the network referral schema.
Who can see it
An introduction is available to the sender and the intended signed-in account. An unaccepted invitation expires after the selected 7, 14 or 30 days. For new introductions whose permission review explicitly includes 180-day collaboration, acceptance opens that 180-day window. Existing introductions keep their original expiration unless renewed while still active with continued client permission. Either participant can renew an active accepted collaboration after explicitly confirming continued client permission and its obtained date. Expired or withdrawn access cannot be restored by renewal. The sender can withdraw shared access sooner. A recipient who accepts retains the brief in their own workspace, either in a new client record or an existing record they select. Withdrawal cannot recall information already seen or delete that accepted record. A buyer, seller or renter account keeps only the progress pages its owner saves; it never appears in a directory, and professionals cannot see it.
A permission record, not universal legal consent
The sender records client permission for the specific recipient, fields and general progress updates. This is a professional attestation, not a client signature, and it does not replace privacy notices, opt-outs, employer approval, or consent required for a particular regulated disclosure. Tax professionals must not use this general introduction form to share information derived from tax returns.
Progress is reported, never inferred
Acceptance, contact attempts, confirmed client contact, waiting-on-client and application stages are explicitly recorded. An email delivery or open does not set them. Preparing or copying an application link is different from confirming that it was sent. Recorded changes create in-app alerts for the participants. Optional email alerts, due-date reminders and weekly summaries depend on delivery availability and the member’s preferences. Keylective sends no text messages. Phone alerts, when you turn them on, are short notices with no client details. These updates report what a professional recorded; they do not verify an external lender’s system. A lender-issued preapproval status requires separately recorded client permission and an explicit loan-officer confirmation. It includes no amount, conditions or denial reason and does not create or guarantee an approval.
Keep the next step clear
The action desk combines your existing tasks, recorded next dates, private checklist items and introduction requests. Dates and responsibility labels are entered by a professional; they are not legal deadlines or automatic assignments. An agreed next action can be explicitly shared with the other participant. The loan officer or credit specialist who received an introduction can also share a short readiness plan and review date; this is a follow-up plan, not a credit decision or promise of future approval. Contract-to-close steps and contract dates are recorded by each professional and shared only on their own accepted introductions for that client. A recorded step is not proof that anything happened outside Keylective, and opening a message draft never counts as sending it. Property wishlists, showing feedback and missing-items checklists stay private. Documents remain in the lender’s secure portal.
After an introduction is accepted, the Realtor can record fresh client permission for a specific review request to the assigned loan officer. Only that loan officer can record its review or response status. A response-ready label is about the request; it does not create a letter, change the client’s approval status or promise a loan.
Applications stay with the firm
Professionals save their own approved application, secure intake or booking URL. Keylective does not append client details to that URL. Clients complete sensitive processes with the firm they choose. Call recording and borrower-completion links are unavailable.
Professionals remain independent
Directory profiles are self-reported, opt-in and alphabetically ordered. Find your home team lists only professionals who opt in, A to Z within each group of roles, and nobody pays to appear. We do not verify licenses or endorse providers. Confirm credentials and permitted services independently. Network access is not conditioned on referrals. Keylective has no referral payments, closing-based rewards, referral quotas or paid rankings. Paid plans buy software tools for your own account and never change introductions or placement.
Listing flyers need a real review
Use authorized property data and photographs. Confirm both professionals’ identities, licenses, branding and required disclosures. The PDF generator includes a lender application link and does not make credit-qualification claims. Its approval checkboxes record the user’s confirmation; they do not represent approval by a lender, regulator or Keylective.
If professionals pay for joint marketing, review the actual services, reasonable value and cost allocation with their compliance teams. A flyer template does not make a referral or marketing arrangement lawful.
Security with defined limits
Network workspace records and shared briefs are encrypted in application storage and scoped to accounts. Storage encryption is not end-to-end encryption; the service decrypts records for authorized access. Account authentication is required, and authenticator setup is available from Account & security. MFA is required only where the account or deployment enforces it. Professional directory fields are deliberately published to signed-in members only when the profile owner opts in. Listing photos are stored separately and can be retrieved through the owning account. These controls are not a certification or a guarantee against every security risk.
Your own reviews
Keylective is operated by Keylective LLC, a Florida limited liability company, 7901 4th St N #36631, St. Petersburg, FL 33702; contact support@keylective.com. Participating firms must complete the legal, licensing, privacy, information-security and vendor reviews that apply to their own business, including incident response, retention and deletion procedures and any required professional consents. Platform settings do not replace those responsibilities.